How do I implement fallback responses in a Dialogflow chatbot?
Asked on Oct 24, 2025
Answer
In Dialogflow, fallback responses are used to handle unrecognized user inputs by providing a default reply. This ensures the conversation continues smoothly even when the chatbot doesn't understand the user's intent.
- Open your Dialogflow console and select your agent.
- Navigate to the "Intents" section and find the "Default Fallback Intent".
- Edit the intent to customize the fallback responses as needed, and save your changes.
Additional Comment:
- Fallback intents are automatically created by Dialogflow to handle unmatched queries.
- You can add multiple fallback responses to provide variety in replies.
- Consider using fallback responses to guide users back to the main conversation flow or offer help.
- Regularly review fallback triggers to improve your chatbot's training data and intent recognition.
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