How do I use WhatsApp integration with Twilio API for chatbot automation?
Asked on Oct 20, 2025
Answer
To integrate WhatsApp with Twilio API for chatbot automation, you need to set up a Twilio account, configure a WhatsApp-enabled Twilio number, and use Twilio's API to send and receive messages. This integration allows you to automate responses and manage conversations programmatically.
<!-- BEGIN COPY / PASTE -->
const twilio = require('twilio');
const client = new twilio('ACCOUNT_SID', 'AUTH_TOKEN');
client.messages.create({
from: 'whatsapp:+14155238886', // Your Twilio WhatsApp number
body: 'Hello, this is an automated response!',
to: 'whatsapp:+1234567890' // User's WhatsApp number
}).then(message => console.log(message.sid));
<!-- END COPY / PASTE -->Additional Comment:
- Ensure you have a verified WhatsApp business account with Twilio.
- Replace 'ACCOUNT_SID' and 'AUTH_TOKEN' with your Twilio credentials.
- Use Twilio's sandbox for testing before going live.
- Consider using Twilio's Studio for a visual workflow of your chatbot automation.
- Review Twilio's API documentation for advanced features like media messages or templates.
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