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What is fallback intent and when should it trigger?

Asked on Sep 29, 2025

Answer

A fallback intent is a predefined response used in chatbot platforms like Dialogflow to handle situations where the user's input doesn't match any existing intents. It acts as a safety net to ensure the conversation continues smoothly by providing a generic response or guiding the user back on track.

Example Concept: A fallback intent is triggered when the chatbot cannot confidently match a user's input with any specific intent. This typically occurs when the input is ambiguous, off-topic, or outside the scope of the chatbot's training data. The fallback intent provides a default response, often prompting the user to rephrase their query or offering help options to guide the conversation.

Additional Comment:

Fallback intents are crucial for maintaining user engagement and preventing frustration.
They should be designed to be polite and helpful, encouraging users to try again.
Regularly review fallback triggers to improve training data and reduce their occurrence.

✅ Answered with Chatbot best practices.

Ask any question about Chatbots here... and get an instant response.

What is fallback intent and when should it trigger?

Asked on Sep 29, 2025

Answer

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