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What's the best way to handle multi-turn conversations in a chatbot?
Asked on Dec 12, 2025
Answer
Handling multi-turn conversations in a chatbot involves managing context and maintaining state across multiple interactions. This ensures that the chatbot can understand and respond appropriately to user inputs over several turns.
Example Concept: Multi-turn conversation management typically involves using context variables or session attributes to store information from previous interactions. This allows the chatbot to reference past user inputs and make decisions based on the entire conversation history. Frameworks like Dialogflow and Rasa provide built-in mechanisms to handle context, such as context lifespan in Dialogflow or slots and stories in Rasa, which help maintain the flow of conversation.
Additional Comment:
- Ensure your chatbot platform supports context management features.
- Design conversation flows that anticipate user responses and use context to guide the dialogue.
- Test multi-turn interactions thoroughly to ensure the chatbot maintains context accurately.
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